Contact the Editorial Team

Safety Rules for Messages

Before contacting us, please follow these security guidelines. We never need sensitive information to review editorial feedback.
Do not send:
- Passwords
- OTP or 2FA codes
- Seed phrases or private keys
- Card numbers or bank details
- UPI information
- Photos of identity documents
If you attach screenshots:
- Hide user IDs and account numbers
- Blur balances and transaction amounts
- Remove phone numbers and email addresses
- Crop unrelated sections of the screen
- Cover any personal data before sending
Our Service Level Agreement (SLA): we respond within 24 hours on business days (IST). Complex reviews may take longer, but initial confirmation is sent within that timeframe.
Where to Send Your Issue
The table below explains who handles different types of requests and what information helps us review them efficiently.
| Issue | Who handles it | What to include | Expected outcome |
| Error in article | Editorial team | Page URL + quoted sentence | Correction review and update if confirmed |
| Translation inaccuracy | Editorial team | EN/हिन्दी mismatch example | Terminology clarification or fix |
| Menu mismatch EN/हिन्दी | Editorial team | Screenshot (personal data hidden) | Verification and wording update |
| Section not opening (guide reference) | Editorial team | URL + description of problem | Check if content is outdated |
| Suspicious domain mentioned | Editorial team | Full domain name | Investigation and possible removal |
| App interface bug (if available on the platform) | Lotus365 support (if available on the platform) | Device type + app version | Platform-side troubleshooting |
| Media or PR request | Editorial team | Organization details + purpose | Editorial reply or decline |
| Copyright complaint | Editorial team | Proof of ownership + URL | Review and removal if validated |
| Privacy question about our site | Editorial team | Description of concern | Clarification of data handling |
| Code not received (if available on the platform) | Lotus365 support (if available on the platform) | Registered email or phone (do not share publicly) | Account-side assistance |
| Bonus not отображается (if available on the platform) | Lotus365 support (if available on the platform) | Bonus name + screenshot | Platform clarification |
| Deposit, withdrawal or payment issue (if available on the platform) | Lotus365 support (if available on the platform) | Transaction ID (shared only via official channels) | Payment investigation |
If the issue relates to login, account restrictions, verification delays, deposits, or withdrawals, please contact the official support channel on the platform directly, if available.
Privacy Note for Inquiries
We use messages only to respond to your request and to improve our materials. We do not sell personal data. Access to correspondence is limited to the editorial team responsible for reviewing content updates.
We store only the minimum information necessary to process and document a request. If applicable under your local regulations, you may request deletion of your correspondence after the issue is resolved. We will review such requests and remove stored data where legally and technically possible.
Our goal is to maintain transparency, accuracy, and user safety in all published content.